Refund policy
RETURN AND REFUND POLICY
We want you to be happy with your purchase from SeaGalls Design Studio.
NON-CUSTOM ITEMS
Non-custom items may be returned within 14 days of delivery or pickup. Items must be unworn, unwashed, unused and in their original condition.
To request a return, email admin@seagalls.com within 14 days of receiving your order. Returns sent without prior approval may not be accepted.
CUSTOM AND PERSONALIZED ITEMS
Custom-printed, personalized and made-to-order products are created specifically for you and are not eligible for returns, exchanges or refunds unless they arrive damaged, defective or different from what was approved or ordered.
SIZE AND COLOR SELECTION
Please review all sizes, colors, spelling and customization details before placing your order. We cannot accept returns or provide refunds for incorrect sizes, colors or information selected by the customer on custom or made-to-order products.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it is received. If an item is damaged, defective or incorrect, email admin@seagalls.com within 7 days of delivery or pickup. Include your order number, a description of the issue and clear photographs of the item. If the issue is confirmed, we will replace the item or provide an appropriate refund at no additional cost.
EXCHANGES
Eligible non-custom items may be exchanged within 14 days, subject to product and size availability. Custom and personalized items cannot be exchanged unless SeaGalls Design Studio made an error.
RETURN SHIPPING
Customers are responsible for return shipping costs on eligible non-custom returns unless the item was damaged, defective or incorrect. Original shipping charges are not refundable.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Custom, personalized or made-to-order products
• Items that have been worn, washed or used
• Clearance or final-sale items
• Gift cards
REFUNDS
After an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Banks and credit card companies may require additional time to process and post the refund.
ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. Custom or made-to-order purchases cannot be canceled once materials have been ordered or production has begun.
CONTACT US
For questions or return requests, contact SeaGalls Design Studio at admin@seagalls.com.